New Diamond always supports the production with an efficient and carefull pre and post sale technical assistence service in order to recommend, resolve problems and suggest choice to guarantee the maximum efficiency of the tools.
In summary, the services are:
1) to analyze, before, the characteristics of the stone to process, to value the real compactness, hardness, abrasivity and suggest to the customer the correct tool to assure the best performance of it;
2) to attend with our workers to assure a right assembly in particular of blades, multiwire, and big sizes disks;
3) to weld, at the factory of the customers and always with the intervention of our workers, the segments for the brazing/soldering of big sizes disks;
4) brazing/soldering at our factory disks, drilling tools, grinders, calibrating tools;
5) technical assistance service is not limitated only to italian market but is carried out, with the same efficacy, in Morocco, Kosovo and Macedonia too, where we operate thanks our partners/distibutors